Facilities

Any emergency deviations from these times will be updated to social media as early as possible.

Personal Training is available on request and will be arranged directly with the trainer.  Self sign in will be required from time to time and instructions on how to do this will be provided on sign up.

You will need to sign in at reception every time you enter the gym. If you have any concerns while in the gym please contact reception or speak to a member of staff.

Staff will be:

• Trained and happy to help

• Easily identifiable by wearing uniform at all times when on shift.

• Receptive to your comments and endeavour to provide a solution if needed and if not pass your details onto another member of staff who can help you.

We want your time in the gym to be a positive part of your day and so are open to suggestions and any issues that come up and we encourage all members to speak up about any concerns as it is an opportunity for us to improve or explain why we are operating in a certain way.  All complaints will be recorded and we aim to resolve any issues immediately where possible and if not provide a course of action after looking into the concern in more detail.  Complaints can be made in person, via email, written letter or over the telephone.  There will be a suggestion box in the gym for constructive suggestions on how the gym can be improved.  These suggestions can be anonymous or named. 

We will ensure that the facility is kept clean and well maintained, members are encouraged to tidy up after themselves and not leave weights laying around.   Toilets and changing facilities will be inspected multiple times daily and kept clean and smelling fresh.  Showers will be cleaned daily. 

We aim to provide a high quality facility at a price that is value for money. There will always be a qualified first aider on site. If you have any injuries or medical conditions then we are here to help you train safely and are qualified to do so.

We aim to ensure all areas of the building and equipment are in good working order and cary out regular checks to ensure this.  All defects will be reported and dealt with as urgent.

CCTV has been placed throughout all public areas of the facility to ensure a safe enjoyable visit by all. All personal belongings should be left in cars or in the designated areas within the gym. 

It is our commitment as an equal opportunities employer to treat all staff and customers with the same levels of respect and commitment  We aim to provide access to as many people as possible and will do all we feasibly can to make this happen. 

We carry out regular risk assessments of the facility and strive to minimise any risks to our staff and clients.